Your privacy is important to us. It is Gites Du pont normandy's policy to respect your privacy regarding any information we may collect from you across our website, www.gitesdupontnormandy.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 24 January 2019.
Arrival and departure
On your arrival:
You can arrive at your accommodation after 16:00 hours on the arrival date of your holiday and you must leave by 11:00 hours on the departure date, unless otherwise agreed by the owners.
If your arrival will be delayed, you should aim to contact us so we can agree any alternative arrangements and to ensure access is available to the property. If you fail to arrive by midday on the day after the arrival date and you do not advise us of your anticipated late arrival we will treat the booking as having been cancelled by you.
On your departure:
- The property must be left clean and to the standard as on day of arrival.
- This includes the log burner, cooker and BBQ.
- All furniture and equipment should be left in its original place
- All crockery should be clean and returned to their cupboards
- Waste should be removed from the property as described in the information pack
A security deposit of £250 is required in case of damage or loss to the property, or to its contents, or if the property is left in an unreasonable state of cleanliness. This sum is not the limit of the clients' liability to the owners. The security deposit is returned, following departure and return of the keys and subject to the property, and its contents, being left in a satisfactory condition.
The agreement covers:
the rental of a fully equipped property
the reasonable use of electricity, gas and logs during the period of rental
the inclusion of towels, and bedding
There is shared access to the jacuzzi. Please observe the rules of use as any damages will be expensive.
You shall reside in the premises only as a temporary residence and shall not engage in any commercial, illegal, nuisance, dangerous or other activity that could embarrass the owners or cause a nuisance or annoyance to neighboring properties
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you. These are non-smoking properties and the co-operation of all guests is requested.
The client must report to the owner, or their representative, without delay, any defects in the property, breakdown in the equipment, services or appliances or breakages in the property. Arrangements for repair and/or replacement will be made as rapidly as possible.
It remains the responsibility of the client to ensure that children are supervised. This must occur on every occasion when in and around the pool.
You should take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You must ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You agree to allow us, or any representative of ours, access at any reasonable time during your stay for the purpose of essential repairs.
The owners shall not be liable to the client for the following:
Any temporary defect, or stoppage, in the supply of public services to the property, nor in respect of any equipment, machinery or service in the property.
Any loss or inconvenience caused to, or suffered by the client due to the seasonal unavailability of public services to the property or the surrounding area.
Any loss, damage or inconvenience caused to, or suffered by, the client if the property is destroyed or substantially damaged before the start of the rental period and in such event, the owner shall, within seven days of notification to the client, refund all sums previously paid for the rental.
Any loss, damage or injury suffered by the client, their party, their vehicles or personal possessions whilst on the property.
In particular no liability is accepted by the owners in respect of any injury, or mishap, occurring to the client, their party or their visitors due for example to use of the pool, stairs of the pool, or when opening or closing window shutters etc.
Under no circumstances shall the owner's liability to the client exceed the amount paid to the owner for the rental period.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, a problem occurs or you have any cause for complaint it is important that you notify the owners, or their representative, as soon as possible, so that remedial action can be taken and efforts made to resolve the problem.
It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us, or our representatives, whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
A 30% deposit is required at the time of booking. The confirmation of the received deposit is the formal acceptance of the booking. This deposit is non-refundable. The balance and security deposit is due at the latest six weeks before the start of the rental period and in the case of cancellations after this date the balance (less expenses and losses) will be refunded if the property is re-let. We shall try our utmost to do this. If the balance is not received as stated the owners reserve the right to cancel the reservation in writing.
If you need to cancel, or amend, your booking you must telephone, or email us as soon as possible. You will also be required to confirm your cancellation in writing. Contact details will be provided on the written confirmation.
We would not expect to have to make any changes to your booking. However, in exceptional circumstances it may be necessary to make alterations or cancel bookings. If this does happen, we will contact you as soon as is reasonably practicable and inform you of the cancellation, or the change to your booking. If it is necessary to cancel your booking, we will refund the balance of any money you have paid us.