Arrival and departure

 

On your arrival:  

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You can arrive at your accommodation after 16:00 hours on the arrival date of your holiday and you must leave by 11:00 hours on the departure date, unless otherwise agreed by the owners.   

If your arrival will be delayed, you should aim to contact us so we can agree any alternative arrangements and to ensure access is available to the property. If you fail to arrive by midday on the day after the arrival date and you do not advise us of your anticipated late arrival we will treat the booking as having been cancelled by you.   

 

On your departure:  

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-       The property must be left clean and to the standard as on day of arrival. 
-       This includes the log burner, cooker and BBQ. 

-       All furniture and equipment should be left in its original place

-       All crockery should be clean and returned to their cupboards 

-       Waste should be removed from the property as described in the information pack  

 

A security deposit of £250 is required in case of damage or loss to the property, or to its contents, or if the property is left in an unreasonable state of cleanliness. This sum is not the limit of the clients' liability to the owners.  The security deposit is returned, following departure and return of the keys and subject to the property, and its contents, being left in a satisfactory condition.   

 

Your accommodation

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The agreement covers:

 

•  the rental of a fully equipped property

• the reasonable use of electricity, gas and logs during the period of rental

• the inclusion of towels, and bedding  

There is shared access to the jacuzzi. Please observe the rules of use as any damages will be expensive.   

 

Other obligations 

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You shall reside in the premises only as a temporary residence and shall not engage in any commercial, illegal, nuisance, dangerous or other activity that could embarrass the owners or cause a nuisance or annoyance to neighboring properties   

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.   These are non-smoking properties and the co-operation of all guests is requested.   

The client must report to the owner, or their representative, without delay, any defects in the property, breakdown in the equipment, services or appliances or breakages in the property. Arrangements for repair and/or replacement will be made as rapidly as possible.   

It remains the responsibility of the client to ensure that children are supervised. This must occur on every occasion when in and around the pool.   

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You should take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.   

You must ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).  

You agree to allow us, or any representative of ours, access at any reasonable time during your stay for the purpose of essential repairs.  

Liability   

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The owners shall not be liable to the client for the following:  

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• Any temporary defect, or stoppage, in the supply of public services to the property, nor in respect of any equipment, machinery or service in the property.    

• Any loss or inconvenience caused to, or suffered by the client due to the seasonal unavailability of public services to the property or the surrounding area.    

• Any loss, damage or inconvenience caused to, or suffered by, the client if the property is destroyed or substantially damaged before the start of the rental period and in such event, the owner shall, within seven days of notification to the client, refund all sums previously paid for the rental.    

• Any loss, damage or injury suffered by the client, their party, their vehicles or personal possessions whilst on the property.    

• In particular no liability is accepted by the owners in respect of any injury, or mishap, occurring to the client, their party or their visitors due for example to use of the pool, stairs of the pool, or when opening or closing window shutters etc.     

• Under no circumstances shall the owner's liability to the client exceed the amount paid to the owner for the rental period.   

 

Complaints   

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Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, a problem occurs or you have any cause for complaint it is important that you notify the owners, or their representative, as soon as possible, so that remedial action can be taken and efforts made to resolve the problem.   

It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us, or our representatives, whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.   

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If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.